Michelle Nicholl, SPHR 702-858-3369                                                                                                                                                                           This e-mail address is being protected from spam bots, you need JavaScript enabled to view it     Human Resources HR Generalist ● Recruiting ● Employee Relations/ Management Counseling ● Develop job de_script_ions Strategic & Tactical Business Partner ● Team Development ● Benefit/401(k) Administration Policy & Procedure Development ● Affirmative Action Plans ● Safety Programs ● Merger/Acquisition Was a business partner in the implementation of policies, procedures and strategic activities.  Built a Human Resource department from infancy stage to a five person department in two states supporting 400 employees.  Provided a Human Resource perspective on management initiatives. Proven strengths include development and implementation of policies/procedures, job de_script_ions, employee orientation programs and developing employee and manager relationships. PROFESSIONAL BACKGROUND VP Director of Human Resources/Safety Officer   Silver State Bank / FDIC                                                                                                                                   2005- 2009 Was a $1.7 B asset regional community bank with 400 employees and  17 full service branches in Nevada and Arizona plus loan production offices in Nevada, Arizona, California, Washington, Oregon, Utah, Colorado and Florida. The FDIC took receivership of Silver State Bank on September 5, 2008. Directed the development, implementation and management of company HR activities to include recruitment, employee relations, workers’ compensation, unemployment, safety programs, new employee orientation, management counseling and affirmative action plan. Consults with and advises management on legal and related personnel issues.  Responsible for all phases of benefit and retirement administration.  Developed and recommended new policies and procedures for approval by the Board of Directors. Directly trained, supervised and evaluated up to 5 employees. Oversaw human resources for the Choice Bank merger and charter collapse. Built the Human Resource department from infancy stage to a well functioning department. Guided the department through a 200% company growth, merger and IPO while supporting 400 employees in 8 states. Developed and executed a reduction in force that reduced headcount by 10% company wide. Implemented, rolled out and trained ADP ezLabor which resulted in a streamline of the payroll process, increased accuracy and decreasing payroll processing time by 3 hours. The department received “superior” audit ratings for 3 consecutive years from an independent audit firm.   Coached management staff to reduce turnover rates by 5% with no legal action taken against Silver State Bank. Decreased the workers’ compensation rate by 1% and unemployment rate by .30%. Assisted FDIC with closure of employee benefit plans and personnel administration function and coordination of file transfer from Silver State Bank to FDIC and assuming bank. Assisted contracted payroll company with coordination of on boarding/payroll process for all Silver State Bank employees to their system. Acted as Human Resource liaison for the FDIC and Receivership Assistance Contractor during receivership period. Human Resource Generalist     Williams-Sonoma, Inc.(Pottery Barn Call Center)                                                                                        2002- 2005 Operate as a specialty retailer of home products.  The company sells its products through five retail store concepts, seven direct mail catalogs and six e-commerce websites. The Pottery Barn Call Center was Williams-Sonoma’s only 24-7 call center with 500+ employees. Michelle Nicholl                                                                                                                                                 Page 2 Human Resource support at the Williams-Sonoma Call Center and outlet stores in Nevada and Texas.   Consult and advises management on legal and related personnel issues. Source, interview and coordinate employment for various departments for exempt and non-exempt positions. Coordinated with the Scheduling department to project staffing needs, training and releasing timelines of temporary workers.   Hired 215 Customer Service Associates and Seasonal Sales Associates in 11 weeks per year. Reached employee hiring goals for every class needed to staff call center during peak holiday season. Executed corporate HR initiatives center wide (employee survey, performance appraisal and open enrollment). Human Resource Generalist                 U.S. Foodservice, Inc.                                                                                                         2002-2002 {Contract Position}      One of the largest food-service suppliers distributes products to 250,000 customers across the nation including restaurants, hospitals, hotels, schools and government institutions.                   Initially hired to conduct employment files audit to ensure compliance with all state and federal regulations in anticipate of an OFCCP audit then assisted Human Resource Director in various department projects.   Audited employment files to ensure compliance with all state and federal regulations in anticipate of an OFCCP audit. Recruited and administered employment process of 30 open job orders (union/nonunion and nonexempt/exempt) in 45 days in accordance with their affirmative action plan and coordination of New Employee Orientation. Assisted Management during labor negotiations for Nevada Baking Company. Coordinated downsizing and restructuring efforts for Nevada Banking Company division. Counseled managers on employee and labor relations issues. Director of Human Resources       Big Dog’s Hospitality Group                                                                                                                             1998-2002 Privately owned hospitality company that operates 7 restaurant/bars with 400 employees. Ran the day to day operations of the Human Resource department to included recruiting, employee relations, benefit administration, workers’ compensation, unemployment, safety program, new employee orientation and management counseling/trainings.  Developed written safety program to ensure state and federal compliance.  Analyzed, developed and rolled out company restructure plan. Directly supervised one employee. Consults with and advises management on legal and related personnel issues. Directed and managed all workers’ compensation and unemployment cases that resulted in lower premiums for two years. Company received $14,000 in rebates from workers’ compensation self-insured group due to claims ratios in one year. Developed and executed a reduction in force that reduced headcount by 15% company wide. Redesigned employee application to be more user friendly for applicant. Updated and implemented a new employee handbook, job de_script_ions and policy procedure handbook to bring in line with the company’s goals and mission statement. Ensured company’s compliance with policies and procedures. Received zero violations after an OSHA visit by successfully working through appeals process. Revamped new employee orientation program. EDUCATION Bachelor of Arts, Psychology 1993 ● University of Nevada Las Vegas Certified Senior Professional in Human Resources, 2007 ● HRCI COMPUTER ADP EzLabor, HRB, PayExpert, MSW, Excel, Visio, Powerpoint, Lawson and Brassring